COVID SAFETY MEASURES


Please keep checking this page for the latest information.

As a health and fitness provider, we encourage all our customers to help limit the spread of Covid-19:

– Face Masks are optional.

 

– Please make use of our Sanitising Stations with antibacterial sprays and hand gels.

 

– Please maintain a respectful distance.

 

– Please use the blue roll and sanitising sprays provided when exercising, and not your own towel.

 

– Shower before entering the pool.

 

– Attend Swimming Lessons ‘beach ready’ where possible.

 

Pre-booking is recommended (Gym sessions do not need to be pre-booked)

To help keep our customers and colleagues safe, Active staff will adhere to the above guidelines and:

– We will continue to operate our ventilation systems on maximum airflow rate drawing fresh air in from outside.

 

– We will continue to monitor and measure CO2 in all key areas.

 

– We are keeping all Perspex protective screens in place.

 

– We carry out enhanced cleaning regimes throughout the day, which includes the use of fogging machines, which use antiviral disinfectant solution.

 

DID YOU KNOW?

 

– That Chlorine instantly kills Covid. We test our chlorine and pH levels every 2-3 hours.

 

– “Despite the challenges faced during the pandemic, one of the leisure sector’s successes has been its dedication to high standards of safety and care for its customers, staff and community, including the diligent monitoring of any COVID-19 cases reported.” Huw Edwards, CEO Ukactive (Read more on the ukActive website here).

 

– “Exercise is probably the single simplest and most important thing people can do to improve their physical and mental health.  There is no point in life where doing more exercise does not improve health in multiple ways.”  Professor Chris Whitty, Chief Medical Officer (CMO), speaking at the annual UKActive Conference Event.

If you experience any Covid-19 symptoms and/or generally feel unwell, please DO NOT attend the Centre. Please seek medical advice and follow NHS guidance.  To keep up to date with the latest government advice, please visit: https://www.gov.uk/coronavirus

HAVE YOU REGISTERED WITH OUR NEW BOOKING SYSTEM?

If you are planning on visiting, but have not attended one of our Centres since before the initial lock-down, you will find that we have a new booking system in place.

To register for our new online booking service:

  • You will need your Active Card Membership Number to hand.
  • You will need to use the same email address used when setting up your original membership. Only one member can use this email address, as it is associated with your personal membership entitlements.
  • When registering, if you are already an Active Card holder (e.g. you are a  direct debit or annual member or a pay as you go customer), please select the option ‘I’m a member but I need to create an online account’.

* If you are not already an Active Card holder please select ‘I’m new and would like to sign up’ and follow the steps.

Once registered, you will receive a confirmation email, prompting you to confirm your account enabling you to be able to pre-book sessions.

 

NEED HELP TO REGISTERING FOR AN ONLINE ACCOUNT?

Should you encounter any problems or require assistance, please email us using this request for assistance form or  call 0300 333 0300 and a member of our team will be in contact to help set you up.

If you experiencing problems with our online booking system, please use this trouble shooting guide before getting in contact.

 

I HAVE SELECTED ‘RESET MY PASSWORD’.  WHY HAVE NOT RECEIVED A PASSWORD RESET EMAIL?

Please check this hasn’t gone into your junk or spam.

 

WHY DO I GET AN ERROR MESSAGE WHEN SUBMITTING MY REGISTRATION FORM?

It is very likely that your email address is already registered on our system against another account e.g. a sibling or partner.  If this is the case, please call 0300 333 0300 or log your problem here and we will be in touch.

 

I HAVE AN ERROR MESSAGE OR A TOKEN MESSAGE, HOW DO I GET RID OF THIS?

Please clear your browsing history.  The easiest way to do this is to press ‘Control (Ctrl) + F5’ at the same time.

 

MY CONFIRMATION EMAIL ISN’T IN MY INBOX.

Please check this hasn’t gone into your junk or spam.

 

WHAT DO I NEED TO DO WITH MY CONFIRMATION EMAIL?

Open and click the link through to your account in order to complete registration. 

 

I’M A PRE-PAID MEMBER.  WHY IS IT ASKING ME FOR PAYMENT?

When you add an activity to your basket, it will change to zero value.

 

I’M A PRE-PAID MEMBER.  WHY HAVEN’T THE ACTIVITIES IN MY BASKET CHANGED TO ZERO?

If the activities still show a value in your basket, then the registration set up has been for a New Account and not a New Member Account.  If this is the case, please call 0300 333 0300 or email us and we’ll get back to you.

 

I’M A PAY AS YOU GO MEMBER.  WHY ARE SOME SESSIONS PRICED AT £99!?

You must be a member to take part in activities priced at £99.  (These are not actually £99, but have been priced this way to deter customers who haven’t had undergone an induction and the training to use these pieces of equipment).

FURTHER GUIDANCE:

For the latest UK government information on Covid, please visit www.gov.uk/coronavirus

To get the latest Get the latest NHS information and advice about Covid-19 visit: www.nhs.uk/conditions/coronavirus-covid-19