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Make an Enquiry

Want to find out more about any of our services or facilities?

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Complaints & Comments

Whether you wish to complain, make a suggestion or compliment one of our team, we welcome your feedback

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COMPLAINTS & COMMENTS

We welcome your feedback, suggestions, or complaints about our service or facilities.

As part of our feedback procedure, we will:

Treat feedback seriously and deal with your suggestion or complaint properly.
Resolve complaints promptly and informally whenever possible. We will endeavour to resolve your complaint within 7 working days where possible although in some cases this may take longer.
We will learn from complaints and take action to improve our service.
Complaints are always treated with confidence.

What to do if you have a complaint

Please approach a member of staff in the Centre you are visiting. Most complaints can be sorted out quickly and informally and we prefer to alleviate your concerns at the time. If this is not possible, please select the centre from the list below and complete our online feedback form.