Coronavirus

SAFETY FIRST

We have been working diligently with UK Active, Community Leisure UK, sports governing bodies, government and health authorities to ensure Covid secure measures are in place and we will continue to do so. We aim to create a safe environment for both our customers and staff.

YOU WILL NEED TO PRE-BOOK

ALL Sessions MUST be pre-booked in order to ensure there is safe and adequate space for you to participate in your chosen activity. This will include Gym and Swimming.

BOOK USING OUR NEW APP

We have a NEW Active Lifestyles App, on which you can make quick, easy bookings, including pre-book swimming (once the pools reopen). The App also enables you to keep up to date with any changes to our timetables, and services as they reopen.  

ARRIVE ON TIME, CHANGED & READY FOR YOUR ACTIVITY

THE SHOWERS AND CHANGING ROOMS WILL NOT BE AVAILABLE

Please do not arrive early or late as we need to control the number of customers entering and exiting the Centre.  Our staff will direct you to your activity to limit queuing where possible.  Once your activity is complete,  please leave the building promptly so we can clean the facility for the next session. Lockers will be available.  Please:

• Arrive dressed ready for your session.

• Limit the number of personal belongings that you bring to the Centre and leave any valuable personal items at home.

• Bring a pre-filled water bottle with you.

SANITISING STATIONS

Please use our Sanitising Stations and hand gels when you first arrive and during your visit.

We will also ask you to wipe down any equipment after use.

ENHANCED CLEANING REGIME

Our teams will be carrying out regular cleaning and disinfection regimes throughout the day, and between bookable sessions. We are also asking all customers to help us by cleaning each piece of equipment before and after their workout.

PERSPEX PROTECTIVE SHIELDS

We have installed plastic protective shields at reception desks.

SOCIAL DISTANCING MEASURES

Please maintain social distance (at least 6 feet apart). There is plenty of signage to guide you through the one way system and to remind you to keep a safe distance from staff and customers. Your exit will not be through the main entrance doors.

CASHLESS PAYMENTS

To help social distancing and to cut down possible contamination risks, cashless payments are now our preferred method of transaction; but with pre-booked sessions you should rarely need to approach the reception desk.

QUESTIONS?

We understand that you may have questions. Things will look a bit different when you come back, and we know that at this time you may have many questions, so we have put together some useful FAQ’s. We will be updating these as and when we have more information.